Service Centre is here to help. We occasionally experience higher-than-normal request volumes and we appreciate your patience during these times.

Urgent Requests

When to call Facilities Client Support

Should you encounter a situation that prevents you from doing your work and requires immediate attention, call us at 613-562-5000.

  • Elevator failure
  • Minor spills (coffee, juice, etc.)
  • Office that's too hot or cold
  • Power outages
  • Slippery sidewalks
  • Toilet or sink problems
  • Water leaks

When to call Information Technology

In these two cases, please contact Information Technology's service desk at 613-562-5000 or fill out their online request form.

  • Telephone issues
  • Computer problems

When to call Protection Services

In these cases, please contact Protection Services at 613-562-5411.

  • Personal safety
  • Theft
  • Vandalism

Non-urgent requests

If your service or maintenance request isn't urgent, please e-mail us at [email protected]

In residence?

If you live in residence, please follow the instructions found on the Housing and residence life website.

Contact information

Facilities call center

613-562-5000
[email protected]