Technical support for students
University-wide technical support
To get answers as quickly as possible, get in touch with our University-wide technical support teams first before contacting faculty teams.
Information Technology
We are the University of Ottawa’s main IT support team.
Contact us if:
- You’re having trouble with your uOttawa accounts and passwords (uoAccess username and password, multi-factor authentication enrolment, VirtuO, uOttawa Microsoft 365 accounts, email error messages, etc.)
- You can’t connect to eduroam for wireless access
- You’re having trouble with an application or you need installation help with University-supported software (Acrobat Pro, Antidote, Maple, MatLab, Mathematica, Microsoft applications, SPSS, SurveyMonkey, Student Labs and more)
- You need digital safety and security support (antivirus programs, multi-factor authentication, IT security assessment, compromised account, data security, recovering lost files with a uOttawa account)
- You’ve noticed a problem with a uOttawa webpage
- You’re having trouble with a University-owned computer or printer, technology purchase, or internal hosting for research and data storage
Urgent help requests during regular business hours: 613-562-5800 ext. 5000
Information Technology student website
Information Technology information for applicants
Library
The library has resources to help you learn to use online applications and tools.
Contact us if:
- You’re having trouble accessing online course packs
- You’d like to learn how to use specialized programs and applications like SPSS
- You’d like to learn how to use uOttawa’s online library
- You’d like to learn how to use online tools for academic referencing
Call the library: 613-562-5213
Library website
Chat schedule
Chat with a librarian
Virtual Campus (Brightspace)
Speak directly with Brightspace technicians and representatives to solve your Virtual Campus issues quickly.
Tip:If you’re in the middle of an exam, take screenshots of the problem and contact your professor immediately. Then, contact a Brightspace technician.
Technicians respond 24 hours a day, 7 days a week.
Call a Brightspace technician: 1-866-811-3201
Technical articles and Q&A’s(for students)
Chat with a Virtual Campus specialist
Technical support from faculties
Engineering Information Technology Services (Faculty of Engineering)
Our team supports engineering students, professors and staff. We handle both general and specialized requests concerning software and technological tools exclusively used by the Faculty. Visit our website for information on software and applications, computer labs and printing services. Our team can also support Remote Apps.
Email Engineering IT Services
Engineering IT Services website
Send a Self-Service Centre request
Medtech Information Management Services (Faculty of Medicine)
Medtech supports the Faculty of Medicine’s academic mission with best-in-class integrated information management solutions and services that are responsive, cost effective and timely. We handle all Faculty activities relating to technology.
We can help you with the following:
- Basic support and virus cleanup
- Installation of software provided by the University (Microsoft 365, antivirus, etc.)
- Diagnosis of physical problems with computer components
Call Medtech: 613-562-5648
Medtech website
Telfer IT Support (Telfer School of Management)
Our team supports Telfer students, professors and support staff. For information on specialized software and applications, as well as lab and equipment reservations, see our website.