Contact us | About us

Telephone with icons to illustrate a conversation — About us

Information Technology

Contact us

We’re here to meet your technological needs. You have various options for getting help. Whether you have a question, request or problem about Office 365, your uoAccess credentials, MFA, software, or hardware, you can count on us.

Reset MFA on your mobile device

laptop screen with a lock on screen display

You can now reset the Multifactor Authentication (MFA) access on your existing mobile device or your new mobile device with the Self-Service MFA Reset (SSMR) tool.

Access the MFA reset tool

See all the ways you can get assistance from us:

Self-Service Centre

Open, track and manage your requests with the Self-Service Centre.
If you are an active member of the university (student, professor or employee) with uoAccess ID, contact us by using the service centre.
If you are a visitor without uoAccess credentials and you need assistance with questions related to technology, we invite you to fill out the visitor's request form.
See features and resources.

Access the Self-Service Centre

Live chat

Hours for live chat:
Monday to Friday 8:30 a.m. to 4:00 p.m.
Saturday and Sunday closed
Live chat is unavailable December 21 - January 5 (this includes Tuesday December 31, Wednesday January 1, Thursday January 2.)

In-person support

Visit us at Morisset Library, 1^st floor
The Service Desk is open:
- Monday to Friday 8:15 a.m. to 8 p.m.
- Saturday and Sunday 11 a.m. to 4 p.m.
- In person support will not be available December 21 to January 5 (this includes Tuesday December 31, Wednesday January 1, Thursday January 2.)

Telephone support

Call us at 613-562-5000 or ext. 5000 for internal calls
Telephone support hours:
- Monday to Friday 8 a.m. to 8 p.m.
- Saturday and Sunday 11 a.m. to 4 p.m.
- Telephone support will be unavailable: Tuesday December 24, Wednesday December 25,Thursday December 26, Tuesday December 31, Wednesday January 1, Thursday January 2.

We are closed on these days in 2024:

Statutory holidays

New Year's Day: January 1
Family Day: February 17
Good Friday: April 18
Easter Monday: April 21
Victoria Day: May 19
Canada Day: July 1
Civic Holiday: August 4
Labour Day: September 1
Thanksgiving Day: October 13
Christmas Day: December 25
Boxing Day: December 26
New Years Eve: December 31

Availability of systems

Consult the maintenance and outages schedule.