Architecting our future technological landscape and implementing sustainable practices to ensure the long-lived success of our solutions is essential. We must search for technology that reduces our carbon footprint. But beyond that, we need to apply a long-term vision of delivering and sustaining collaborations, partnerships, management principles, and governing practices as we go about the business of information technology. Sustainability and trust go hand in hand.
![graphic of earth with a leaf under it](/about-us/sites/g/files/bhrskd336/files/styles/max_width_l_1470px/public/2022-08/durable_0.png?itok=7f2iAiEI)
more Sustainable
![Talia Chung](/about-us/sites/g/files/bhrskd336/files/styles/max_width_l_1470px/public/2022-07/talia-chung-1280x430_auto_x2.jpg?itok=ts8jiBYT)
“Technology enabled research and learning is a game-changer for many scholars and students.…balancing sustainable and long term approaches is essential to the success of our institution.”
Talia Chung
— University Librarian and Vice-Provost (Knowledge Systems)
Goals
![People using laptops on campus](/about-us/sites/g/files/bhrskd336/files/styles/max_width_l_1470px/public/2022-07/20170330-CR-VIEWBOOK-ENACTUS-210.jpg?itok=yooU-Apo)
Goal 1
Implement best and finest practices of service, solutions and support delivery.
Priorities
- Invest in our employees and talent growth to ensure adaptable and sustainable skills for the future.
- Build an IT service-view to align with IT Operation Management (ITOM).
- Consolidate and federate knowledge bases to meet business needs.
- Automate, standardize and simplify service delivery processes (ITSM).
- Enhance our call centre solution to offer integration with the ITSM tool.
- Modernize campus printing to enable mobility, reduce carbon footprint and simplify print management.
- Implement modern mobile device (e.g., tablets, smartphones) management.
![uOttawa campus](/about-us/sites/g/files/bhrskd336/files/styles/max_width_l_1470px/public/2022-07/20171117-BF-CAMPUS-SCENIC-PEDESTRIANS-173.jpg?itok=LFegHCSI)
Goal 2
Strengthen IT security and data privacy policies, standards, risk management processes and technical capabilities to secure university assets, data and operations.
Priorities
- Enhance our security capabilities related to network, infrastructure and applications.
- Leverage modern, secure, and cloud-hosted solutions.
- Promote and enforce leading secure SDLC standards and processes.
- Comply with Payment Card Industry Data Security Standard (PCI DSS).
- Develop and focus on increasing our cybersecurity skills and talent to meet ever-growing threats.
![Students walking on campus](/about-us/sites/g/files/bhrskd336/files/styles/max_width_l_1470px/public/2022-07/20170614-BF-VIEWBOOK-COVER-653.jpg?itok=t3k0HuWb)
Goal 3
Lower complexities and costs by transitioning operations to automated processes driven by intelligent cloud computing resources.
Priorities
- Increase visibility on the status of solutions and infrastructure.
- Provide computing services to meet research needs for AI and machine learning.
- Leverage the cloud to provide high-availability and resiliency to our core applications.
![uOttawa campus](/about-us/sites/g/files/bhrskd336/files/styles/max_width_l_1470px/public/2022-07/20180525-BF-VIEWBOOK-COVER-008.jpg?itok=uYZftwgC)
Goal 4
Harmonize, simplify, consolidate and scale our infrastructure ecosystem.
Priorities
- Build a highly automated, fast, scalable and reliable IT infrastructure.
- Decommission legacy components and replace outdated assets.