After careful consideration, changes were applied to the maintenance and outage management of IT systems and infrastructure.
- Maintenance windows for upgrades and security updates, previously performed during evenings and weekends, are now scheduled Monday – Friday during regular business hours.
- After-hours support by specialists for performance degradations and system outages is no longer available during evenings and weekends.
Exceptions are life safety systems and systems required during critical business cycles of the University (e.g., registration periods, final exams, end of the fiscal year). These will continue to be supported after-hours.
What can you expect?
- Monday – Friday during regular business hours: updates and upgrades will cause periods of unavailability. These will be published on our maintenance and outages schedule.
- Weeknights & weekends: report performance degradations and outages to the Service Desk. However, analysis and corrective action to the affected system will not be applied until the next business day.
Getting help
Consult the maintenance and outages schedule regularly since we will be planning and signaling maintenance outages in advance. If you experience an outage during regular business hours, check and see if the system is scheduled for maintenance. If it is, do not report the outage to the Service Desk.
Please continue to report issues and outages so that we can address them as expediently as possible. The Self-Service Centre is available to report incidents 24/7 via your browser. The Service Desk continues to be available part-time during evenings and weekends.
We know you rely on technology to support your learning, teaching, research, and administrative activities. Information Technology is committed to providing you the best technological services despite these difficult changes. Questions about these changes can be directed to the Deputy CIO, Daniel Trottier.