The general requirements of the Integrated Accessibility Standards regulation establish the regulatory standards for accessibility that apply to information and communication, employment, transportation and the design of public spaces.

Customer Service Standards training requirements

uOttawa must provide training when the uOttawa's accessibility policies change and keep a record of the training provided, including the dates the training took place and the number of individuals trained.

Who is touched by this standard?

Training must be provided to:
  • All existing and new employees and volunteers
  • People who participate in developing your organization's policies
  • Other people who provide goods, services, or facilities on behalf of your organization

Who is the delegated authority?

What is required?

Since January 1, 2013, Human Resources Services is required to:
  • Provide training on the requirements of the regulation as it relates to a person's duties, and on the Ontario Human Rights Code as it relates to people with disabilities.

How will this standard be enforced?

Please read section Discipline.

Where can I send feedbacks?

Accessibility Directorate of Ontario

Human Resources Services

Where can I learn more?

Contact us

Human Rights Office

1 Stewart St.
(Main Floor – Room 121)
Ottawa, ON, Canada
K1N 6N5

Tel.: 613-562-5222
Email: [email protected]

Office hours

Monday to Friday, from 8:45 a.m. to 4:00 p.m.

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