Employee and family assistance program

All faculty, staff, and eligible family members have access to our Employee and Family Assistance Program. In addition, as of May 2, 2022, all faculty, staff, members of the association of retirees, and their eligible family members have access to a suite of virtual health services, such as speedy online access to general practitioners 24/7 and much more!

Information on EFAP

All faculty, staff and eligible family members in the same household have access to our EFAP. The confidential and voluntary services can help you, your spouse and/or dependent child find solutions to all kinds of challenges related to work, your health or life in general.

TELUS Health (formerly LifeWorks), offers services such as:

Short-term professional counselling
Family support services
Legal support services
Financial support services
Nutritional services
Health coaching
LIFT suite of fitness offerings
Telemedecine

For more information, visit the TELUS Health One web platform and use your uOttawa login or call 1-844-880-9142 for an appointment.

Eligibility

The Employee and Family Assistance Program (EFAP) is available to all faculty, staff and eligible family members in the same household! Faculty members who are not on uOttawa payroll are not eligible for these services. Please visit www.211ontario.ca for programs and services in your community.

Confidentiality

The Employee and Family Assistance Program (EFAP) is completely confidential within the limits of the law. No one, including your employer, will ever know you have used the service.

TELUS Health One privacy policy

Accessibility

EFAP is a 24 hours a day, 7 days a week and a bilingual service.

For immediate help, please call 1-844-880-9142.

You can access the TELUS Health One web platform (coming soon) for a wide range of resources!

Did you know?

With the 'TELUS Health One' (formerly LifeWorks) Mobile App, you can access qualified support for your mental, physical, social and financial wellness, any time, from anywhere. Download the app by searching for 'TELUS Health One' in the App Store or Google Play. After downloading the app, use your own uOttawa log in!

For those who already had the LifeWorks app, you do not need to re-download. Update the app and you'll see the new name 'TELUS Health One'.