Cancel your room

• Log into the Housing Portal on uoZone.
• Select the "cancel your offer" button.

Consult the refund schedule and deadlines and the administrative charges table

Deadline

Consult the important residence dates for deadline details. 

Mandatory replacement

If you do not meet the cancellation deadline, you must be replaced to obtain a cancellation. An agreement holder is charged for the residence fees until an eligible replacement is found for the room. 

To help you find an eligible replacement, post an ad on the Student Housing Billboard.   

Who is eligible to be a replacement?

• Full-time uOttawa students
• A person of the same gender as you if you have been assigned a double room, or a suite, a studio, a connected room at the Henderson Residence, or if your single room is located on a non-coed floor.

During the academic year, you must be replaced by an eligible student to obtain the termination of your residence agreement while it is in effect. An agreement holder is charged for the residence fees until you have found an eligible replacement for the room. Once you have been replaced, we send the confirmation by email to your @uOttawa.ca address or to your personal email address if you have withdrawn from the university.

Terminating a 12-month agreement effective April 30 

The deadline for requesting the termination of a 12-month agreement to be effective April 30, 2024, is March 31, 2024.

Who is eligible to be a replacement?

• Full-time uOttawa students
• A person of the same gender as you if you have been assigned a double room, or a suite, a studio, a connected room at the Henderson Residence, or if your single room is located on a non-coed floor.

Request a cancellation and find a replacement

• Login to uoZone and go to the Housing Portal to request a termination even if you have not yet found someone as this is an official request.
• Post an ad on the Student Housing Billboard.   
• Access cards and keys must be returned to the 90U reception once you find an eligible replacement and you are moving out.

Leaving the University or moving out of residence will not automatically set off the cancellation or the reimbursement of your meal plan. To cancel your meal plan, please contact the uOttawa Card Service, and provide them with the required documents.

To check if you have a meal plan, please login with your uoAccess credentials.  

For any questions regarding your meal plan cancellation and reimbursement, please refer to the uOttawa Cardholder Agreement, or contact the uOttawa Card Service.