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Request repairs

Use the maintenance service form to request repairs, replacements or general maintenance.

Maintenance request form unavailable

Notice icon

The maintenance request form, Archibus, is currently unavailable. We are working with our service provider to resolve the issue as quickly as possible. In the meantime, please contact Residence Client Services if you have a maintenance issue.

90 University Private, room 143
Ottawa, ON  K1N 1H3

613-562-5885
[email protected]

The online maintenance service request form is available 24/7. It also allows you to consult the status of requests you have previously logged.

For Internet issues:

  • Annex: If you have any internet issues, contact the Service Desk at [email protected] or at 613-505-4448. 
  • All other residences: If you have any technical issues with the internet, open a support ticket or call 1-888-862-4750. 

How does it work?

Submitting a maintenance service request is easy. Simply follow these steps:

  1. Visit the maintenance service request webpage.
  2. Log in using your uoAccess credentials (@uOttawa.ca email address and password).
  3. Select the residence box.
  4. Fill in the required information. Do not forget to add your building, floor and room number. Use the following building information to select your residence:
    • Thompson - THN (010)
    • 90U - RCR (013)
    • Marchand - MRD (014)
    • Leblanc - LBC (020)
    • Stanton - STN (030)
    • Hyman Soloway - HSY (031)
    • Henderson - HNN (106)
    • Annex - ANX (726)
    • Mann - MNN (745)
    • Friel - FRL (774)
    • Rideau - RDU (790)
  5. Submit your request. A confirmation dialog will appear with your request ID. Use this number to find updates on your request.
  6. Click OK and continue with or close the application.

Pro tip: Add pictures to help us fix your problem!

Login problems

  • If you are having issues accessing the platform or if you have any questions, please use the IT Service Desk to submit a request.
  • If you do not have a uOttawa account, please contact us at 613-562-5885.

Dangerous Situations and Emergencies

Dangerous situations

Dangerous situations are life-threatening events that include:

  • Fire
  • Exposed live wire,
  • etc.

For dangerous situations call:
Protection Services (urgent) on 613-562-5422

Emergency situations 

Emergency situations are non life-threatening events that include:

  • Leakage, floods or risks of leakage (toilet not flushing correctly)
  • Stuck/broken doors or windows
  • Electrical failure or outages
  • Elevator failure
  • Privacy issues (shower/window curtains)

For non life-threatening emergencies call:
24/7 Reception on 613-562-5885
Protection Services (non-urgent) on 613-562-5499