Ask and contact

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Ask and contact

Have a question? We’re here to support you. The library offers you several ways to get in touch with a librarian virtually through our online service or in person.

How to get in touch

Chat service / Text

Check out the chat / text schedule. For quick queries, you can reach us virtually!

Email your question

Send your question to [email protected]. We usually respond within 24 hours.

Call for help!

Speak to a library staff member at 613-562-5213 during opening hours

Chat and text schedule

Chat/text fall schedule 2024

September 3, 2024 - December 6, 2024

Monday - Thursday: 10:00 a.m. to 10:00 p.m.
Friday: 10:00 a.m. to 5:00 p.m.
Saturday and Sunday: noon to 6:00 p.m.

Chat/text Extended fall schedule 2024

December 9, 2024 - December 20, 2024

Monday - Friday: noon to 4:00 p.m.
Saturday and Sunday: Closed

Chat/text winter schedule 2025

January 6, 2025 - April 17, 2025

Monday - Thursday: 10:00 a.m. to 10:00 p.m.
Friday: 10:00 a.m. to 5:00 p.m.
Saturday and Sunday: noon to 6:00 p.m.

Chat/text Extended winter schedule 2025

April 21, 2025 - April 27, 2025

Monday - Friday: noon to 4:00 p.m.
Saturday and Sunday: Closed

The Chat will be closed on the following days:

September 2, 2024
October 14, 2024
April 18, 2025
July 1, 2025
August 4, 2025
September 1, 2025

Ask a Librarian is a collaborative virtual reference service that offers real-time research assistance from librarians and library staff from participating Ontario universities including the University of Ottawa. You can find the Privacy Policy for Ask a Librarian.