Data-Enabled Results Management (DERM)

Feb 4, 2025 — 12 p.m. to 1:30 p.m.

Webinar

Data management

Join us for a webinar organized by the Centre on Governance (COG) and the Performance and Planning Exchange (PPX). Learn how Data-Enabled Results Management (DERM) can predict program outcomes, allocate resources efficiently, and create valuable what-if scenarios. Gregory Richards, Vice-Dean at the Telfer School of Management, will share insights from over 20 years of experience in designing performance management frameworks and consulting for both government and private sectors.

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Data-Enabled Results Management (DERM)

Wouldn’t it be u eful to predict, with some level of certainty, whether your program is likely to meet its expected results? Wouldn’t it be helpful to be able to identify, again, with some degree of certainty, the level of resources needed to deliver on these results? Finally, to better manage programs, wouldn’t the capability to create what-if scenarios be of value?

This is the promise of DERM. Over the past ten years, my research team has conducted surveys of over 1000 organizations, conducted dozens of case studies, and interviewed scores of managers in both the private and public sector to better understand how to use the data that surround us to improve program results.

A key challenge noted during this time was the inability to integrate internal and external data, but with today’s technological capabilities, this challenge can now be addressed.

The webinar will unfold in three short stories.

· Story 1: Collective Intelligence-using performance data as a learning and anticipatory system.

· Story 2: The Twin Towers-accountability and psychological safety as the foundation for DERM.

· Story 3: The Winding Road-analytics strategies as part of program planning.

Gregory Richards, MBA, Ph.D, FCMC,

Vice-Dean of Graduate Professional Programs at the Telfer School of Management, uOttawa

Greg is currently Vice-Dean of Graduate Professional Programs at the Telfer School of Management at the University of Ottawa & Director of the Executive MBA program.

Prior to his work at the University, Greg launched a boutique consulting firm focused on designing performance management frameworks and processes that integrate data into management systems. He has been consulting on these topics for over 20 years working with government and private sector organizations. His work in government includes creating performance measurement frameworks for agencies, regular departments, crown corporations, and not-for-profit organizations. He has worked on difficult-to-measure frameworks such as emergency response (where the best result is no result).

He was public servant at Transport Canada and at PSPC before moving into consultancy and subsequently into academia. He has published over 50 peer-reviewed papers on performance management & information use in organizations and an edited book on Analytics in Government. Greg is a Certified Management Consultant and a Fellow of the Institute. He is an Academic Fellow and was past Chair of the Eastern Ontario Chapter of CMC-Canada and Chair of the National Certification Committee responsible for designing

the certification exam for CMCs. He continues to consult with organizations seeking to use data to improve results.

Accessibility

If you require accommodation, please contact the event host as soon as possible.

Moderated by:

Eric Champagne: Director of the Centre on Governance (COG) at the University of Ottawa and board member of the Performance and Planning Exchange (PPX). Eric is a public administration professor specializing in public management and governance. His current research focuses on infrastructure financing and asset management within multilevel governance, and the transformations of the public sector post-pandemic, including digitalization, telework, and hybrid policies. He teaches courses at the Professional Development Institute on program evaluation and risk governance. In 2020, he received the Pierre-De Celles Award for Excellence in Teaching Public Administration, awarded by the Institute of Public Administration of Canada (IPAC) and the Canadian Association of Programs in Public Administration (CAPPA).
Judy Lifshitz, M.S.W., P.M.P, C.E.: Board member of the Performance and Planning Exchange (PPX), senior advisor working in the area of performance measurement and results related to the 2024 Budget housing priority at Housing Infrastructure and Canadian Communities (formerly Infrastructure Canada). Previously, she ensured quality evaluation projects were delivered on time, budget, and scope, overseeing a team of evaluators. Judy has also worked at Public Safety, Agriculture and Agri-Food Canada, Public Health Agency of Canada (PHAC), and Health Canada in various roles related to program management, evaluation, and performance measurement. She holds several certifications, including PMP and C.E., and has completed various leadership and program management courses.