The Ombudsman for Banking Services and Investments (OBSI) is Canada’s national, independent, not-for-profit organization that is responsible to resolve and reduce disputes between consumers and financial services firms in both official languages.
OBSI is responsive to consumer inquiries, conducts fair and accessible investigations of unresolved disputes, and shares its knowledge and expertise with all stakeholders and the public. If a consumer has a complaint against an OBSI participating bank or investment firm that they are not able to resolve with the bank or firm, OBSI will investigate at no cost to the consumer.
OBSI is overseen by an independent Board of Directors that includes three consumer interest directors, who have a particular interest in, access to, and competency with the interests and perspectives of the consumers that OBSI serves.
In her new role as a Consumer Interest Director, Professor Marina Pavlović is expected to bring her unique perspective and expertise to OBSI's board deliberations to ensure that OBSI governance is undertaken with an understanding and appreciation of the interests and concerns of all the stakeholders served by the organization.
Professor Pavlović is a Faculty member at the Centre for Law, Technology and Society and an Associate Professor of Law at the University of Ottawa. Recognized as a leading Canadian expert on consumer rights and technology policy, she has extensive experience in research, advocacy, and law reform focused on consumer rights and access to justice.
Professor Pavlović has represented consumer and public interest organizations as counsel before the Supreme Court of Canada in landmark cases, including Douez v. Facebook, Uber v. Heller, and International Air Transport Association v. Canada. Her contributions have also extended to appearances before the Canadian Radio-television and Telecommunications Commission (CRTC), the Canadian Transportation Agency, and parliamentary committees, influencing key policy and regulatory decisions affecting consumer rights.
Congratulations to Professor Marina Pavlović!