Polaris partnered with the faculties and services to evaluate the improvements proposed for finance, HR, IT, Facilities, and student support services. Their feedback helped us refine our proposed changes and develop detailed service commitment documents, a first at the University. These documents will outline what you can expect in terms of services, access points, response times, roles and performance metrics.
This fall, Polaris will launch a pilot program to test and refine key improvements with a select group of early adopters. Expect streamlined processes, skillsets, documentation and team coordination – all aimed at making our administrative services more effective and efficient.
Polaris will continue to work with the Workday sustainment team to improve its workflows. Over the summer, we simplified the administrative processes involved in creating jobs, managing delegations, and awarding research funding, and we have just kicked off efforts to standardize the accounts payable process for some faculties and services.