The rise of artificial intelligence is transforming public administration in Québec, particularly in the management of social benefits. The dematerialisation of social assistance files promises efficiency and agility, but also poses major challenges: the dehumanisation of service provision, reduced discretion for agents and the embodiment of a new form of algorithmic governance.
The rise of artificial intelligence is transforming public administration in Québec, particularly in the management of social benefits. The dematerialisation of social assistance files promises efficiency and agility, but also poses major challenges: the dehumanisation of service provision, reduced ...
February 26, 2025